Our commitment
We want every learner who enrolls to be glad they did. If a program is not what you expected, you can ask for a refund on the terms below.
When a refund is available
You may request a full refund within 14 days of purchase, provided you have completed no more than the first two chapters of Applied AI For All, or the first module of AI Foundations For All. Progress is measured by the assessments and quick checks recorded on our learning platform.
After 14 days, or once you have progressed beyond that point, the fee is not refundable, because the greater part of the program has by then been made available to you and used.
Grant-supported enrollments
Where a sponsor-funded grant reduced your fee, a refund is limited to the amount you paid.
How to request one
Write to info@metisknowledgelab.com from the email address you enrolled with, naming the program and the date of purchase. We reply within five business days. Approved refunds are returned to the original payment method; the time it takes to appear depends on your card issuer.
Institutional enrollments
If you are taking a program through a college, university, employer, or other institution, your enrollment is governed by that institution's own arrangements, and this policy does not apply. Please contact your institution.
Problems with the platform
If a technical problem on our side prevents you from using a program, tell us. We will put it right, and where we cannot, we will refund you regardless of the timing above.
Metis Knowledge Lab, Inc. · 11466 Club Drive, Chapel Hill, NC 27517, USA · Last updated September 2026 (draft).